Refund Policy
1. General Refund Policy
PickWave strives to provide excellent service and customer satisfaction. However, due to the nature of our digital services, refunds are subject to specific conditions and limitations outlined in this policy.
2. Airtime and Data Services
Once airtime or data is credited to your account, refunds are generally not available as these are instant digital services. Refunds may be considered only in cases of technical failures on our part.
3. Cable TV Subscriptions
For cable TV subscriptions (DSTV, GO TV, STARTIME), refunds are processed according to the service provider's policies. Processing times may vary from 3-7 business days.
4. Loan Services
Loan processing fees are non-refundable once the loan application has been submitted. If a loan is declined, processing fees will be refunded within 5-7 business days.
5. Refund Process
To request a refund, contact our support team with your transaction details. Refunds will be processed to the original payment method used for the transaction.
6. Processing Time
Refunds are typically processed within 3-7 business days, depending on your payment method and financial institution.
7. Contact Information
For refund inquiries, please contact our support team at support@pickwave.com